Insights

Short insights on digital market trend learnings and our approach to problem-solving

VIDEO: Technology should simplify your business—not distract from it

 

How to create and use customer service blueprints to improve your business

Imagine as an employee that you need to use several applications to complete a single task, or that it takes 6 systems and 3 different department authorizations to provide one customer with your product or service. Many clients we work with are surprised to discover that a single task a customer or employee completes as part of routine business..

Digital transformation overload: how to prioritize the right company initiatives

3 minute read → A partner of ours took a new job at a Fortune 500 healthcare company and found himself inheriting over 100 digital initiatives. All required investments of both attention and money, an impossible task if he wanted each one to be done well. Which ones were the right ones to focus on?

How to create and use customer journey maps to improve your business

4 minute read → Why use journey maps?  A government client of ours routinely published content and wanted to improve their content production process. Managers were frustrated because the writing staff would routinely circumvent the mandated process because they felt it took too long to follow. Circumventing led to faster content production, but..

Should IoT fit into my digital transformation strategy?

3 minute read → With every new digital innovation comes the question, “How does this fit this into my current digital transformation (DX) efforts?” The internet of things (IoT) trend brings this question into unique focus as it offers the ability to digitize any thing.

How to interview for a remote job

8 minute read → Intevity has always been a remote organization.  We believe that a company that hires the best talent no matter where they are located, will result in a company that has the best talent available.  People who learn about our company's remote nature love the idea of working remotely and often ask us: how do I get that kind of job? 

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